Tag Archives: Customer Satisfaction

Update on Ballad of Best Buy Bonnie

(Refer to previous post regarding a refund problem Best Buy’s Geek Squad) And so the saga comes to a conclusion, a full six weeks after it began. It turns out I¬†was right to an extent. The alleged refund was never … Continue reading

Posted in Computers, Customer Service, Online Orders, Software, Technology, Uncategorized | Tagged , , , , , , , , | 1 Comment

Update On Customer Dissatisfaction – (See Previous Blog Post)

Early this morning I received an email asking for me to provide feedback about my customer experience in the Microsoft Store yesterday evening (5/28/15). I was brutally honest. My experience started out well. Everyone was polite as I said in … Continue reading

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Customer Dissatisfaction – or – Wrestling An 800 Pound Gorilla Named Microsoft

Let me tell you a story, but first allow me qualify things and set the stage so you better understand. I have worked in retail as either a manager, sales association, customer service associate or retail vendor support representative for … Continue reading

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